Support interns

Contract
Lagos
Posted 23 hours ago

Forward Thinking...

Department: Tech

Job Responsibilities

  • Provide world-class customer experience with every interaction 
  • Engage and empathize with customers to support and resolve technical issues through completion 
  • Develop, foster and maintain highly effective customer interaction 
  • Support installation, configuration, and support of Microsoft Office 365 on various platforms  
  • Accurately document all work performed through ticketing system including details and outcomes 
  • Ensure accurate and timely resolution of all assigned issues 
  • Escalate product bugs or unresolvable cases 
  • Notice trends and report reoccurring problems 
  • Develop, foster and maintain effective working relationships with team members to enhance the customer experience 
  • Update O365 licenses, subscriptions and user management as necessary 
  • Share your knowledge with teammates and guide them in the resolution of complex technical problems 
  • Collaborate with team members to enhance the customer experience 
  • Increase engagement with O365 
  • Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations 
  • Participate in product testing, tool building and pilot new projects 
  • Enforce a high-quality customer service culture 
  • Stay up to date with technological changes in the industry with internal and external training 
  • Develop Knowledge base documents for frequently reported issues and resolution on O365

Job Features

Job CategoryTech
DepartmentTech

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