Customer Support

help-desk

Our Support Options

Supporting our customers begins for us during the Cloud deployment to your organisation and is a break-fix service rather than a consultative service.

Support Features

Silver Support

Gold Support

Platinum Support

24/5 Support via email, phone and Portal Yes_check
Access to Descasio Client Community Yes_check Yes_check
Yes_check
24/7 Support via email Phone and Portal  Yes_check
Yes_check
Onsite Support Yes_check
Contracted SLA response time Yes_check Yes_check
Contracted SLA resolution time  Yes_check Yes_check
Designated Account Manager  Yes_check Yes_check
Customer Success Service (CSS) Yes_check

It is our priority to respond optimally to all your service needs.

Our experienced and certified support team are available round the clock to assist and support you in every way as you journey into the Cloud.

You can contact our support team in 3 ways

  • Sending an email to support@descasio.com
  • Calling our support agents on 01-2955024
  • Logging onto our Support Portal
Login to Descasio Support Portal